CUSTOMER CARE

We are truly focussed to give you an excellent service. All your complaints and suggestions would be appropriately actioned as soon as possible. Your each communication would be duly replied or acknowledged within 24 hrs.

RETURN OR COMPLAINT FORM

Have any questions or concerns? 

We’re always ready to help!

 

 

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or send us an email to:

support@taanibaani.com

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CANCELLATION AND RETURNS

  • Our products are of the finest quality and workmanship and we have many satisfied customers all over the world. We follow a very strict 'No-refund' policy and we do not entertain any cancellations or refund requests.

  • Item on Sale will not be refunded or exchanged

  • If in case you are not happy with your purchase, We will issue an exchange option. The package has to be sent back to us in its shipped condition within 48 hours of receipt.

  • Please note shipping charges will be borne by the customer for exchanges

  • Before returning the product, please lodge a complaint on customer section of the website and support team will get in touch with you to provide you with unique complaint ID which needs to be written on top of the returned goods. 

  • Once return is established as genuine, store credit would be provided to the customer minus the shipping cost.

Australian Buyers: Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to your nearest Australia Post and send the package to following address: 59 St Anthony Ct Seabrook, Vic - 3028.

International Buyers: All other international buyers, Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to any international courier service and post the items to following address: 59 St Anthony Ct Seabrook, Vic - 3028.

FAQ

Do you provide International delivery?

 

Yes, we provide international delivery to any country where courier delivery can be made.

 

How do I return an item?

 

Australian Buyers: Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to your nearest Austalia Post and send the package to following address: 59 St Anthony Ct, Seabrook, Vic - 3028.

International Buyers: All other international buyers, Please pacakage the content safely and write the complaint ID number on top of the returned item. Simply go to any international courier service and post the items to following address: 59 St Anthony Ct, Seabrook, Vic - 3028.

What is your returns policy?

  • Our products are of the finest quality and workmanship and we have many satisfied customers all over the world. We follow a very strict 'No-refund' policy and we do not entertain any cancellations or refund requests.

  • Item on Sale will not be refunded or exchanged

  • If in case you are not happy with your purchase, We will issue an exchange option. The package has to be sent back to us in its shipped condition within 48 hours of receipt.

  • Please note shipping charges will be borne by the customer for exchanges

  • Before returning the product, please lodge a complaint on customer section of the website and support team will get in touch with you to provide you with unique complaint ID which needs to be written on top of the returned goods. 

  • Once return is established as genuine, store credit would be provided to the customer minus the shipping cost.

How do I track my order?

 

Tracking number would be mailed to you with a link to access current status of it.

 

How can I contact your couriers?

 

In the link sent to you would also contain information on how to contact the couriers.

 

What are your delivery options?

 

Express mail and registered mail. 

TAANI BAANI 

59 St Anthony Ct,

Seabrook, VIC 3028

Mon-Sat: 10:00am-7:00pm
Sunday: Closed

 

TAANI BAANI

230 KH Panchwati Nagar, Patna,

Bihar, India 800016

 

 

Mon-Fri: 9:00am-6:00pm
Sat-Sun: 10:00am-5:00pm

STORE LOCATOR